退换货政策

Effective date: Oct-04, 2023

Refund and Returns Policy

Overview

At Paking, we strive for customer satisfaction. If you are not entirely happy with your purchase, we’re here to help!

Return Policy

Our return policy lasts 14 days from the day you receive your item. If 14 days have passed since delivery, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Returnable Items

Certain types of goods are not eligible for return. These include:

  • Perishable items (e.g., food, flowers)
  • Customized products
  • Intimate or sanitary items
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items include:

  • Gift cards
  • Downloadable software
  • Health and personal care products

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Pre-Sale and Customized Products

For pre-sale and customized products, we cannot accept any changes to the product (e.g., size, pattern, material) 48 hours after the order is placed. This includes requests for a full refund.

Once 48 hours have passed, raw materials and production work are initiated. In this case:

  • A refund of up to 50% of the payment will be issued.
  • As the shipment time approaches, the refund amount will decrease.
  • For every additional 48 hours, the refundable amount will be reduced by 5%.

Partial Refunds

In some cases, only partial refunds are granted. These situations include:

  • Items with obvious signs of use
  • Opened media products (e.g., CDs, DVDs, software)
  • Items not in their original condition, or items damaged or missing parts for reasons not due to our error
  • Items returned more than 14 days after delivery

Refund Process

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed, and the amount will be credited to your original method of payment within 2 business days.

Late or Missing Refunds

If you haven’t received your refund after receiving approval:

  1. Check your bank account again.
  1. Contact your credit card company—it may take some time before your refund is officially posted.
  2. Contact your bank, as there may be processing delays.

If you’ve done all of the above and still haven’t received your refund, please contact us at paking2020@outlook.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, email us at paking2020@outlook.com.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.

If the gift was not marked as such, or was shipped to the gift giver directly, we will issue a refund to the original purchaser.

Shipping for Returns

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding our return and refund policy, feel free to contact us at paking2020@outlook.com.